Privacy Policy - LodgeIT

Privacy Policy

Introduction

LodgeiT Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all LodgeiT users, and conforms to best-practice, Internet privacy standards.
If you have questions or concerns regarding this statement, you should contact us at support@lodgeit.net.au.

Collection of Information

In order to use the LodgeiT systems, you will need to enter your private information into our systems.
All correspondence that transpires between you and us will also be collected and stored, particularly in regard to sales, support and accounts; this including email correspondence.

How We Use Your Data

Once you've accessed the LodgeiT Platform and added personal and/or client data, that data is then used in any of the processes and functions that deliver the LodgeiT service including -

Filling of regulatory tax filings
Creating financial statements
Communicating with clients

We may also use your data to communicate with you, either to deliver marketing or support information or to alert you to enhancements to our services or if there are security issues you need to be made aware of.

If you are an accountant, we never communicate directly with your clients, though you may choose to use our email integration and chat communication technologies to communicate with your clients.

LodgeiT uses Google API services. Reference the Google API Services Disclosure page for details regarding the use of your data and these API services.

Storage & Retention of Collected Information

The security of your personal information is important to us. All data entered into the LodgeiT systems is encrypted at rest and in transit. Please read more about our security procedures here.

Your data is retained on the LodgeiT platform while we have an ongoing business relationship with you. Once you cease to have a relationship with us, we will delete your data either on-demand or within a proscribed timeframe of twelve months from the date of expiry of your subscription.

When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL) and the transaction is completed via our third-party payment collections partner - https://eway.io/. When Credit Card details are collected, we simply pass them on to the card processing company in order to be processed as required. We never permanently store complete Credit Card details.

If you have any questions about security on our Website, please refer to our Security Policy.

Rights to Collected Information

If you've joined our marketing email list and wish to unsubscribe, please use the unsubscribe button at the bottom of the email and you will be removed from our mailing database.

If you've used our services and wish to remove your personal data from the LodgeiT Platform, please email support@lodgeit.net.au ..

You can contact us at support@lodgeit.net.au . to find out what information of yours we hold. You can request a copy of that information.

International Data Transfers

LodgeiT only operates in Australia and your data is retained in Australia according to the rules imposed on us by https://softwaredevelopers.ato.gov.au/RequirementsforDSPs . You may access your data from overseas and LodgeiT remains bound by the rules imposed on us by the Australian Tax Office with respect to data retention in Australia.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

LodgeiT uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing list by selecting to unsubscribe.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. LodgeiT does not share any information with third parties. Contact details are only shared during joint partner marketing campaigns with Intuit, if and only when we have your consent or if you are a mutual customer.

Third Parties

LodgeiT may at its discretion use other third parties to provide essential services on our website or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the LodgeiT Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.lodgeit.net.au.